academic links | careers | site-map home | contact us | partners
Books | Latest Publication List | Presentations | Research Papers | Research Reports | White Papers |
Papers written by members of the ECforBE have been published in refereed journals, management journals, business magazines and presented at conferences throughout the World. Topics covered include Business Excellence, Self-Assessment, Best Practice in role model organisations, Statistical Process Control, People and Stress Management, Culture Change, Total Quality Management and Business Process Reengineering. Bound copies of all the papers are available from the ECforBE. Some of our more recent papers include:
04/1 Quality 21, John Oakland and Les Porter, Quality World, January, 2004
02/1 Best Practice in Business Excellence, John Oakland, Steve Tanner and Ken Gadd, Total Quality Management, Vol. 13, No. 8, pp. 1125-1139, 2002
01/3 Best Practice Benchmarking a true driver for change JS Oakland & SJ Tanner, UK Excellence, BQF, June-July, 2001
01/2 Lessons from the introduction of self-assessment. What are the key success factors?, SJ Tanner & B Tantawy, Proceedings of the 6th TQM World Conference, St. Petersburg, Vol 1, pp. 184-196, June 2001
01/1 Benchmarking a Business Management System, P Morling and SJ Tanner, Proceedings 55th Annual Quality Conference, Charlotte, pp. 637-646, May 2001
00/1 Benchmarking a Public Service Business Management System, Peter Morling & Steve Tanner, Total Quality Management, Vol. 11, Nos 4/5 and 6, pp. 417-426, 2000
98/7 Evidence of Excellence, adapted from ECforBE Report UK Excellence, pp. 22-25, December 1998
98/6 Unlocking Business Performance with Self-Assessment, Leslie J Porter, John S Oakland & Ken W Gadd, Management Accounting Journal, September, Vol. 76 (8) pp. 35-37, 1998
98/5 The Links between People Management, Customer Satisfaction, People Satisfaction and Business Results, John S Oakland & Susan Oakland, Total Quality Management, Vol. 9, Nos. 4&5, Special Issue, pp. 185-90, 1998
98/4 From Head to TOE (Total Organisational Excellence), John S Oakland , Overview, Issue 10, pp. 43-45, 1998
97/3 Interdependence and Co-operation - The Essentials of TQM, John S Oakland, Total Quality Management, Vol. 8, Nos. 2&3, pp.31-35. 1997
97/2 Business Self-assessment in Europe: Building the present from the lessons of the past, Ken W Gadd, K Thorvaldsen, and Leslie J Porter, Proceedings of the 41st Congress of the European Organisation for Quality, EOQ 97, Trondheim, Norway, June 1997
96/5 Business Self-assessment using the European Quality Award Model, Ken W Gadd, Management Bibliographies and Reviews, Vol. 22, No. 3, pp. 2-10, 1996
96/4 Measuring Coping: A review and critique, Susan Oakland & Alistair Ostell, Human Relations, Vol. 49, No. 2, pp. 133-155, 1996
96/6 Business Self Assessment - An Evaluation of Current European Practice, Ken Gadd, John Oakland & Les Porter, Proceedings of the 1996 Learning Edge Conference, EFQM, Paris, France, April 1996
96/3 Identification of the Critical Factors of TQM, Simon A Black & Leslie J Porter , Decision Sciences, Vol. 27, No. 1, pp. 1-21, Winter 1996
96/2 Chimera or Culture? Business Process Reengineering for Total Quality Management, Ken W Gadd & John S Oakland Quality Management Journal, Vol. 3, Issue 5, pp. 20-38, & rejoinder pp.50-51, 1996
95/4 Activity Based costing for Total Quality Management and Business Process Re-engineering, Ken W Gadd, Management Bibliographies and Reviews, Vol. 21, No. 5, pp. 2-9, 1995
95/3 Business Self-assessment: a strategic tool for building process robustness and acheiving integrated management, Ken W Gadd, Business Process Re-engineering and Management Journal, Vol. 1, No. 3, pp. 66-85, 1995
95/2 Best Practice Customer Service, John S Oakland & David Beardmore, Total Quality Management, Vol. 6, No. 2, pp. 135-148, 1995
99/4 Absolutist Thinking and Health, Alistair Ostell & Susan Oakland, British Journal of Medical Psychology, Vol. 72, Part 2, pp. 239-250, 1999