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Some of our more recent publications are listed below;
Oakland on Quality, John S. Oakland. Butterworth-Heinemann, 2004, (ISBN 0 75065 7413)
Assessing Business Excellence (2nd edition), Leslie J Porter and Steve J Tanner, Butterworth Heinemann, 2003 (ISBN 0 7506 5517 8) Assessing Business Excellence presents a strategic framework for business excellence total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business frameworks.
Statistical Process Control (5th edition), John S Oakland, Butterworth Heinemann, 2003 (ISBN 0 7506 5766 9) This latest edition of the successful title gives the foundations of good quality management and process control and also offers clear guidance and help to those unfamiliar with either quality control or statistical applications.
Total Quality Management - Text and Cases, John S Oakland, Butterworth Heinemann, 2003 (3rd edition) (ISBN 0 7506 5740 5) 'Total Quality Management' is tailored to meet the requirements of a student audience and provides a simple model for TQM plus comprehensive coverage of the necessary concepts. (Also available in Dutch, Malaysian and Portuguese)
The Model In Practice 2, British Quality Foundation, 2002 (ISBN 1 899358 51 X) Using the EFQM Excellence Model to deliver continuous improvement. This second edition features 96 new case studies.
The Model In Practice, British Quality Foundation, 2000 (ISBN 1 899358 34 X) This book will help you to understand the principles behind the EFQm Excellence Model, reinforced by examples of what is actually being done in a variety of organisations in the private, public and SME sectors.
Total Organizational Excellence, John S Oakland, Butterworth Heinemann, 1999 (ISBN 0 7506 3209 7) This book is based on many years of research and advisory work by the author and members of the ECforBE and guides senior managers through an implementation framework for achieving world-class performance.
Total Quality Management - Pictorial Guide, John Oakland and Peter Morris, Butterworth Heinemann, 1998 (ISBN 0 7506 3986 5) From the popular and original series of pictorial guides, the authors cut through the complex concepts and confusing jargon often associated with implementing Total Quality and present the information in pictorial style.
Successful Communication at Work in a Week, John Macdonald and Steve Tanner, Institute of Management , 1997 (ISBN 0 3406 8002 4) Communication has always been at the centre of management theory and practice. Now modern technology and global competition make communication the key issue for management, and only those companies that communicate effectively to improve performance will survive. This book explains the issues involved and the barriers that need to be overcome. It provides an easy step-by-step guide to the process.
Total Quality Management - Pacific Rim, John Oakland and Amrik Sohal, Butterworth Heinemann, Australia, 1996 This book contains case studies from the Pacific Rim region which show how a TQM strategy can be implemented successfully and, highlights a number of associated problems.
Understanding Benchmarking in a Week, John Macdonald & Steve Tanner, Hodder & Stoughton, 1996 Understanding Benchmarking in a Week explains the challenges and pitfalls surrounding the technique and provides an easy step-by-step guide to understanding the benchmarking process including understanding the principles, what and who to benchmark, collecting and managing the data and building the evolutionary organisation.
Production and Operations Management in Australia, Danny Samson, Amrik Sohal, Alan Muhlemann, John Oakland and Keith Lockyer, Longman, Australia, 1995 (ISBN 0 582 86851 3) This book not only provides the strategic vision necessary to become an effective operations manager in contemporary Australian conditions, it also gives the reader sufficient detail to learn about and apply the analytic tools and systems which support this vision.
Stress, Coping and Health: A study of headteachers, Alistair Ostell & Susan Oakland, Avebury Publishing, 1995 (ISBN 1 85972 164 8) This research monograph is about the ways in which headteachers react to and attempt to cope with stressful situations, the factors that influence the outcomes of each situation and the implications for the headteachers psychological and physical health.