ECforBE Resource Centre - Downloadable Research Papers & Reports
The following papers are available for viewing and/or download. To view, please click on the appropriate link. To download, please right click on the appropriate link and select "Save Target As...".
| "Unlocking the Potential of Public
Relations", IPR, DTI, ECforBE, 2003 This report was authored by Joachim Bauer, Mark Lowman and Ken Gadd. |
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| "Implementing Business Excellence", Joachim Bauer, 2003 |
Summary
(pdf) Full Report (pdf) |
| "Quality in the 21st Century - The Foundations", John Oakland & Les Porter, 2004 |
Full Report (pdf) |
| This paper is the first in a series of articles published in Quality World, the journal of the Institute of Quality Assurance. | |
| "Performance Management in a Multinational Organisation", Steve Tanner & Brigitte Tantawy-Monsou, 2004 |
Full Report (pdf) |
| This paper is being presented at the Performance Measurement Association Conference in Edinburgh in July 2004, entitled "The 4th International Conference on Theory and Practice in Performance Measurement and Management". | |
| "Benchmarking Performance Management - an extended
abstract", J Bauer, SJ Tanner & Andy Neely, 2004 |
Full Report (pdf) |
| "Best Practice Benchmarking -
a true driver for change", JS Oakland & SJ Tanner, 2001 This paper was first published in UK Excellence in June/July 2001. |
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